1 DEFINITIONS
1.1 In these Terms and Conditions, the following words have the following meanings:
1.1.1 "Active Acceptance" means your indication on the Order Form of Your acceptance of the contract.
1.1.2 "Authorized Representative" means the person identified on the Order Form as being either:
(a) the parent or guardian of a Vulnerable Member; and/or
(b) a person acting under a lasting or enduring power of attorney on behalf of a Vulnerable Member; and/or
(c) a professional owing a duty of care to a Vulnerable Member;
1.1.3 "Contract" means any contract between You and Us incorporating these Terms and Conditions, the Order Form and the Privacy Policy for the provision of the Service and/or Goods;
1.1.4 "Tag" means any item to be engraved with Your Name and ID number as disclosed to Us pursuant to the process outlined in these Terms and Conditions;
1.1.5 "Emergency Service" means the provision by Us of access to the emergency contact system accessible 24 hours a day, every day of the year, through which clinical and emergency professionals can access the Personal Information You provided to Us;
1.1.6 "Goods" means any products ordered by You from Us or to be supplied by Us to You including but not limited to cards or tags;
1.1.7 "Member" means the person identified on the Order Form applying for membership of The InEmergencies.com Service;
1.1.8 "Nominated Representative" means the person identified on the Order Form as being an individual whom You give Your consent to Us discussing the Personal Information with and/or to Us receiving updates or changes to the Personal Information from;
1.1.9 "Offer" means the proposal from Us to You for Goods and/or Service based on Your Order;
1.1.10 "Order" means the request by You from Us for Goods and/or Service;
1.1.11 "Order Form" means the form containing details of the Order placed by You with Us for the provision of the Service and/or Goods;
1.1.12 "Membership Number" means the unique identification number assigned by Us to You to identify You in our records;
1.1.13 "Personal Information" means all personal data provided to Us by You, including name, address, sex, date of birth, residential address, telephone number and details on Your medical condition (including any specific disease You may have, medication You may be taking and choices for medical treatment);
1.1.14 "Privacy Policy" means the policy regarding Our use of the Member's Information as set out in the Schedule to these Terms and Conditions;
1.1.15 "Service" means the provision of an InEmergencies.com Service to the Member;
1.1.16 "Vulnerable Member" means a Member who is either:
(a) under the age of 18 years at the time of the application; and/or
(b) unable to give their informed consent; and/or
(c) is mentally or physically incapacitated in some way that prevents them from entering into this Contract themselves;
1.1.17 "We"/ "Us" / "Our" means InEmergencies.com
1.1.18 "You" / "Your" means the person entering into this Contract with Us who may become either:
(a) the Member; or
(b) an Authorised Representative of the Vulnerable Member in accordance with clause 1.1.2.
2 YOUR ORDER
2.1 When You apply to Us for membership, an Order Form will be completed with the Personal Information You provide to Us.
2.2 We will provide the Service and the Order Form will form a legally binding agreement with Us after You have provided Active Acceptance of the contract, and for Vulnerable.
3 CANCELLATION
3.1 Each InEmergencies.com item is custom made for each Member. We cannot therefore refund You for any tags or jewelry item if You change Your mind or decide to cancel Your Order.
3.2 You are responsible for ensuring that your product tag(s) is ordered in the correct size and style.
3.3 Once You have placed an order, You may terminate the Contract at any time but will not be entitled to any refund. Contracts may be terminated via your account on the website.
4 THE SERVICE WE PROVIDE TO OUR MEMBERS
4.1 Any person or emergency professional may activate your InEmergencies.com Emergency Contact List by either scanning your QR Code or by entering your Membership Number on the website. InEmergencies.com does not release any information to emergency professional or anyone who has activated the system without confirmation from one of your emergency contacts. Your emergency contacts are the ones who determine if medical information needs to be sent.
4.2 By entering into this Contract, You give Your consent to the Personal Information being used and released in accordance with these Terms and Conditions and our Privacy Policy.
5.1 We do not take any responsibility of the accuracy of the information you add to your account.
5.2 It is your responsibility to maintain and update your emergency contacts and any medical information or medications.
5.3 You understand that the Personal Information You provide to Us can be critical in the event of an emergency and the need to Use our Service. You also understand We can only rely on You to ensure that Your Personal Information is accurate, up-to-date complete and truthful. In providing Your Active Acceptance (and any time thereafter when You update Your Personal Information or place a new Order), You agree that the Personal Information You provide Us will at all times be a truthful and accurate record of the Personal Information You wish to be disclosed to a clinical or emergency professional in the event of an emergency and You acknowledge that We and any clinical or emergency professional to which the Personal Information is disclosed are entitled to rely on such Personal Information.
5.4 When requested by Us, You will check all Personal Information held by Us is current.
5.5 You are responsible for ensuring that the Personal Information held by Us about You is complete, accurate and up to date and You will update your account with any changes to Your Personal Information. You acknowledge that it is Your responsibility to keep Your Personal Information up to date and that Your failure to do so can result in Us not being able to provide accurate information on You when the Emergency Service is called.
5.6 The Member will be the only person who is holding an InEmergency.com card.
5.7 If the Member does not carry a Card or Tag this may delay the provision of emergency medical treatment to the Member, since medical or clinical emergency professionals may not be able to identify the Member's medical condition so readily. The Member acknowledges this and assumes all risks in this regard.
5.8 If You designate a Nominated Representative, We will assume that You have given Your consent to such person to act on Your behalf.
6 PRICE AND PAYMENT
6.1 The price for the Goods (including delivery charges and Tax) and the annual membership fee for the Services will be as set out on the Order Form.
6.2 The membership renewal fee can be paid by direct debit.
6.3 You will need to make payment for the Goods and the Services in US Dollars at the time You Order from Us.
6.4 We will only deliver the Goods or provide the Service once We have received payment in full and cleared funds.
6.5 If You fail to pay the annual membership fee as notified to You, We will terminate this Contract and You will no longer have access to the Emergency Service.
6.6 Additional fees for SMS Text may be charged from your service provider. Please check with your service provider for text and data rates.
7 DELIVERY OF THE GOODS YOU ORDER FROM US
7.1 We aim to deliver the Goods to the address You provided on the Order Form within 28 working days of receipt of Your Order Form.
7.2 You will become the owner of the Goods when they have been delivered to your chosen delivery address. Once Goods have been delivered to You, they will be held at Your own risk and We will not be liable for their loss, damage through postage, normal wear and tear or destruction.
7.3 You will check Your Tag upon delivery and will inform Us immediately should there be an error in the wording of Your Tag
8 WARRANTY FOR THE GOODS
8.1 We guarantee that the Goods will be free from any material defects (including errors caused by us on the jewelry) for 12 months from the date of delivery to You.
8.2 If the Goods have a defect within this period, We can choose to either replace or repair such Goods. You will agree to meet the shipping costs. Your statutory rights are not affected by this guarantee.
9 OUR LIABILITY TO YOU
9.1 To the extent permitted by law and subject to clause 9.2:
9.1.1 Our total liability to You whether arising in contract, tort (including negligence), breach of statutory duty and/or breach of common law and/or any other legal basis shall not exceed the amount paid by You to Us under this Contract.
9.1.2 We shall not have any liability to You and/or any third party as a result of the provision of any incorrect Personal Information given to Us; any failure by You to notify Us of any changes in the Personal Information and/or Your failure to carry the I.D. card or jewelry; any failure by a clinical or emergency professional to (i) find the I.D. Card or jewelry on You; or (ii) activate the system with the correct Membership Number.
9.1.3 We shall not have any liability to You as a result of Our delay or failure to perform Our obligations under this Contract as a result of reasons beyond Our reasonable control including but not being limited to acts of God, war, flood, fire, labor disputes, subcontractor or supplier delays or failures, strikes, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
9.2 Nothing in this Contract shall exclude or limit any statutory rights which You have as a consumer; or our liability for death or personal injury due to our negligence.
10 TERMINATION
10.1 For Vulnerable Members as defined by Clause 1.1.16(a), but not as defined by Clause 1.1.16(b) this Contract will continue till the expiration/renewal time.
10.2 We may immediately terminate this Contract by emailed notice if You:
10.2.1 fail to make any payment when due; and/or
10.2.2 breach the Terms and Conditions of this Contract (and, if remediable, the breach has not been remedied within 14 days of receiving notice requiring it to be remedied), including, for the avoidance of doubt, if You provide any inaccurate Personal Information.
10.3 You may terminate this Contract at any time by deleting your account.
10.3.1 The Member shall no longer wear and/or destroy all Emblems; and
10.3.2 We shall have no liability to You and/or any third party resulting from Our removal of Personal Information at Your request.
10.4 You acknowledge that in the event of termination of this Contract, and in particular should You continue to carry InEmergencies.com items, We have no duty to You, as to the provision of the Emergency Service or the maintenance of your Personal Information.
11 GENERAL
11.1 The Contract (including these Terms and Conditions) contains the whole agreement between You and Us. You confirm that You have not entered into this Contract on the basis of any representation that is not expressly incorporated into this Contract.
11.2 If any provision of this Contract is unenforceable, it shall not affect the enforceability of the remaining provisions of this Contract.
11.3 This Contract is governed by US law and You and We submit to the exclusive jurisdiction of the US courts.